# DeskLeap

> Customer support platform that unifies helpdesk ticketing, live chat, and a knowledge base. The platform is free with unlimited human agents; an optional AI Agent add-on is $29/mo each.

DeskLeap is a customer support platform for growing businesses. It combines ticketing, real-time live chat, and a self-service knowledge base in one place, with an optional AI Agent that answers from your own content.

Everything listed below exists in the product today. Claims that could not be verified against the shipping code have been removed rather than softened — see "What DeskLeap does not do".

## Core Features

- **Helpdesk & Ticketing**: One shared queue with open/pending/resolved/closed states, four priority levels, tags, assignment, internal notes, a full activity history, and ticket merging.
- **File Attachments**: Send and receive images, PDFs, documents, spreadsheets, text and zip files up to 10MB, from both the agent view and the customer portal.
- **Live Chat Widget**: Embeddable widget with custom branding, colour, position and greeting; visitor tracking; proactive chat triggers; and hand-off from the AI to a person. Its own interface is available in six locales.
- **Knowledge Base**: Help articles organised in collections, with versioning, plus a hosted customer portal where customers sign in by email code and see their ticket history.
- **SLA Management**: Policies with first-response targets per priority, business hours and working days, and escalation rules that run when a target is missed.
- **Canned Responses**: Reusable replies with /shortcut autocomplete.
- **Automation Rules**: If-then rules you write yourself to assign, tag, prioritise or route tickets based on conditions.
- **CSAT Surveys**: Send a satisfaction rating request when a ticket is resolved, and see the score on the ticket and in reports.
- **Webhooks & REST API**: Signed outbound webhooks on ticket events, plus a REST API authenticated with API keys you issue and revoke yourself.
- **Multiple Sites**: Run separate support sites — different brands, products or clients — from one account.
- **Audit Log**: A record of who changed what.

## AI Agent

The AI Agent is the only paid part of DeskLeap. It answers from your own knowledge base and website rather than from general knowledge, asks up to two clarifying questions when a request is ambiguous, and hands off to your team when it should stop. On tickets, one organisation-wide setting decides whether it replies directly or leaves your team a draft to approve; live-chat replies are sent directly. It keeps working when you are offline — nights, weekends and holidays.

## Pricing

- **The platform**: $0/month — the entire app, unlimited human agents, tickets, sites, live chat and knowledge base. No credit card.
- **AI Agent**: $29/month per AI agent, including 500 replies a month (100 during the 14-day trial). Add as many as you need.

There are no plan tiers. Every feature is in the free platform; the AI Agent is the only thing you can pay for.

## What DeskLeap does not do

Stated plainly, so nobody discovers these after signing up:

- **No voice or phone support channel.**
- **No WhatsApp, Instagram, Facebook Messenger or SMS channels.**
- **No Slack, Salesforce or HubSpot integration.**
- **No mobile app for agents.**
- **No SSO or SAML authentication.**
- **No sentiment analysis, AI ticket auto-categorisation, or AI article suggestions for agents.** An earlier AI pipeline did these; it was removed, and the AI Agent replaces it.
- **No published uptime SLA.** We do not offer a contractual uptime figure.
- **No pre-breach SLA warning.** SLA deadlines are recorded and escalation runs on a miss, but nothing warns an agent that a ticket is about to breach.
- **No large third-party app marketplace.** Native integrations are WordPress, React, Shopify, and a script tag for any website.

## Links

- Homepage: https://deskleap.io
- Features: https://deskleap.io/features
- Pricing: https://deskleap.io/pricing
- Integrations: https://deskleap.io/integrations
- Blog: https://deskleap.io/blog
- Documentation: https://docs.deskleap.io
- Detailed AI info: https://deskleap.io/llms-full.txt