# DeskLeap

> AI-powered customer support platform that unifies helpdesk, live chat, and knowledge base.

DeskLeap is a modern customer support platform designed for growing businesses. It combines AI-powered ticket management, real-time live chat, and a self-service knowledge base into a single platform.

## Core Features

- **Helpdesk & Ticketing**: Manage customer support tickets with smart routing, priority levels, SLA tracking, and team collaboration. Tickets are auto-categorized by AI.
- **Live Chat Widget**: Embeddable chat widget with custom branding, real-time visitor tracking, proactive chat triggers, and seamless bot-to-agent handoff.
- **Knowledge Base**: Create and publish help articles organized in collections. Customers can self-serve answers before contacting support.
- **AI Automation**: Auto-categorize tickets by topic and intent, sentiment analysis to detect urgent issues, smart article suggestions for agents, and 24/7 AI chatbot.
- **SLA Management**: Define SLA policies with first response and resolution targets, business hours support, and automatic escalation rules.
- **Canned Responses**: Pre-written reply templates with shortcut commands and variable placeholders for faster agent responses.
- **CSAT Surveys**: Collect customer satisfaction ratings after ticket resolution to measure support quality.
- **Webhook Integrations**: Send real-time event notifications to external systems when tickets are created, updated, or resolved.
- **Automation Rules**: Create if-then rules to automatically assign, tag, prioritize, or route tickets based on conditions.

## Pricing

- **Free**: $0/month — Up to 3 agents, 100 tickets/month, basic live chat, 1 knowledge base
- **Pro**: $29/agent/month — Unlimited agents and tickets, AI features, automation rules, custom domain, priority support
- **Enterprise**: Custom pricing — SSO/SAML, audit log, custom SLA, dedicated support, 99.99% uptime SLA

## Links

- Homepage: https://deskleap.io
- Blog: https://deskleap.io/blog
- Documentation: https://docs.deskleap.io
- Detailed AI info: https://deskleap.io/llms-full.txt