Tips, strategies, and news to help you deliver exceptional customer support.
Correcting a page on your site does not change what your AI support agent tells customers. Here is the mechanism behind that gap, why normal testing cannot see it, and the five questions to ask an AI helpdesk vendor before you buy.
Zendesk bundled AI triage into Professional plans at no extra cost — while its Copilot add-on stays $50 per agent per month, billed annually. Here's how to read what goes free versus what stays metered.
Zendesk Chat retires on 31 January 2028, and Zendesk describes it as a legacy product that hasn't had feature enhancements since 2020. Here's what that tells you about buying live chat — and what to do with your 18-month window.
Zendesk has six forced migrations running from 2026 to 2028 — legacy AI agents, API tokens to OAuth, and Chat's retirement. One deadline has already passed. Here is the whole calendar in one place, sourced entirely from Zendesk's own documentation.
Freshworks posted record Q2 2026 revenue of $237.4M, up 16%, and returned to profit selling AI by the session. Here's what per-session Freddy AI pricing actually costs a small support team — and where it crosses a flat $29/mo add-on.
Salesforce is acquiring Fin (formerly Intercom) for $3.6 billion. If you'd rather not become a small fish in the Salesforce ocean, here are the best Fin alternatives for 2026 — compared honestly.
Zendesk's July 2026 update added a native Contact Center — as yet another paid add-on at $83/agent/month. The full Zendesk stack now costs a 10-agent team nearly $5,000/month. Here's the math, and what DeskLeap includes for $29/agent.
Zendesk's Forethought AI agents launched as a paid add-on — on top of the optional $50/agent Copilot fee and a per-resolution charge Zendesk does not publish. Here's what you actually pay for AI on Zendesk vs DeskLeap.
With Salesforce acquiring Intercom for $3.6B, SMBs face enterprise pricing and complexity. Here's how DeskLeap compares on features, AI costs, and long-term independence.
Salesforce is acquiring Intercom for $3.6 billion. If you chose Intercom to avoid enterprise bloat, here's your complete guide to migrating to DeskLeap — contacts, conversations, knowledge base, and all.
Freshdesk just earned Strong Performer status in the 2026 Forrester Wave — but its pricing complexity keeps growing. Here's how DeskLeap stacks up on features, AI capabilities, and total cost of ownership.
Zendesk launched IT Asset Management while AI summaries are still capped at 5/month and agents get forcibly logged out every 12 hours. When your helpdesk vendor is building everything except unlimited AI, it's time to ask who the product is for.