Last updated: March 7, 2026
By accessing or using DeskLeap ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Service. These terms apply to all users, including administrators, agents, and end users of the platform.
DeskLeap is a customer support platform that provides ticketing, live chat, knowledge base management, and related tools. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice to users.
You are responsible for maintaining the confidentiality of your account credentials. You must provide accurate and complete information when creating an account. You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use.
You agree not to use the Service to: violate any applicable laws or regulations; send spam or unsolicited messages; distribute malware or harmful content; attempt to gain unauthorized access to other systems; use the Service for any illegal or fraudulent purpose; or interfere with the proper functioning of the Service.
Your use of the Service is also governed by our Privacy Policy. You retain ownership of all data you submit to the Service. We will not access your data except as necessary to provide the Service, maintain security, or comply with legal obligations.
Paid plans are billed in advance on a monthly or annual basis. All fees are non-refundable except as required by law. We may change pricing with 30 days notice. If you do not agree to a price change, you may cancel your subscription before the change takes effect.
The Service and its original content, features, and functionality are owned by DeskLeap. Our trademarks may not be used without prior written consent. You grant us a limited license to use content you submit solely to provide the Service.
The Service is provided "as is" without warranties of any kind. DeskLeap shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability shall not exceed the amount paid by you in the twelve months preceding the claim.
We may terminate or suspend your account at any time for violations of these terms. You may cancel your account at any time through the dashboard. Upon termination, your right to use the Service will cease immediately. We will retain your data for 30 days after termination.
If you have questions about these terms, contact us at legal@deskleap.io.