Comparison
DeskLeap vs Intercom
Intercom charges from $19 per seat and then from $0.99 per Fin outcome. DeskLeap charges $29 for the AI agent itself and nothing for your people — a fixed cost instead of a meter.
Salesforce completed its acquisition of Fin — formerly Intercom — on 10 September 2026. The June agreement put the price at approximately $3.6 billion. Neither the June announcement nor the completion release says anything about what happens to existing plans, seats or pricing. The prices below are what Intercom published when we last checked.
Salesforce press release, 10 September 2026DeskLeap
$0
per human agent — unlimited agents on the free platform
An optional AI Agent add-on is $29/mo each, including 500 replies a month.
Intercom
$19
per seat / month, Essential, billed annually
Fin is charged per outcome, from $0.99 each
Intercom pricing as published on their own pricing page, last checked 13 October 2026. Prices change — check theirs before deciding.
Side by side
| Capability | DeskLeap | Intercom |
|---|---|---|
| Ticketing, statuses and priorities | Included | Included |
| Knowledge base and customer portal | Included — fixed layout (your logo + one brand colour) | Included |
| SLA policies with business hours | Included | Included |
| File attachments on tickets | Included | Included |
| REST API and outbound webhooks | Included | Included |
| Live chat | Included | Included (Messenger) |
| Cost for 10 human agents | $0 / month | $190 / month, billed annually |
| How AI is billed | $29 per AI agent / month, including 500 replies | From $0.99 per Fin outcome |
| Cost is predictable month to month | Yes — a flat price per AI agent | Varies with how many conversations the AI resolves |
| Outbound messaging and product tours | Not offered | Included |
| Social and messaging channels | Not offered | Included |
| Mobile app for agents | Not offered | Included |
Where Intercom is the better choice
We would rather you picked the right tool than picked ours. Intercom is stronger than DeskLeap in these areas, and if any of them is essential to you, choose them.
- Outbound messaging, product tours and in-app onboarding — a whole category DeskLeap does not attempt.
- A mature mobile app for agents, which DeskLeap does not have.
- Deeper reporting and a much wider integration catalogue.
And where DeskLeap is
If your support is live chat, tickets and a help centre, and your costs go up every time you hire, the arithmetic favours us: the platform is 100% free with unlimited human agents; an optional AI Agent add-on is $29/mo each. Adding your eleventh agent costs nothing.
Less queue.
More happy customers.
Spin up DeskLeap in 4 minutes. Point us at your website and we’ll turn it into a knowledge base.