Comparison
DeskLeap vs Intercom
Intercom charges $29 per seat and then $0.99 every time its AI resolves a conversation. DeskLeap charges $29 for the AI agent itself and nothing for your people — so the same money buys a fixed cost instead of a meter.
DeskLeap
$0
per human agent — unlimited agents on the free platform
An optional AI Agent add-on is $29/mo each, including 500 replies a month.
Intercom
$29
per seat / month
Fin is charged per resolution, from $0.99 each
Intercom pricing as published on their own pricing page, last checked 2 September 2026. Prices change — check theirs before deciding.
Side by side
| Capability | DeskLeap | Intercom |
|---|---|---|
| Ticketing, statuses and priorities | Included | Included |
| Live chat widget | Included | Included |
| Knowledge base and customer portal | Included | Included |
| SLA policies with business hours | Included | Included |
| File attachments on tickets | Included | Included |
| Customer satisfaction surveys | Included | Included |
| REST API and outbound webhooks | Included | Included |
| Cost for 10 human agents | $0 / month | $290 / month |
| How AI is billed | $29 per AI agent / month, including 500 replies | From $0.99 per resolution, charged once per conversation |
| Cost is predictable month to month | Yes — a flat price per AI agent | Varies with how many conversations the AI resolves |
| Outbound messaging and product tours | Not offered | Included |
| Social and messaging channels | Not offered | Included |
| Mobile app for agents | Not offered | Included |
Where Intercom is the better choice
We would rather you picked the right tool than picked ours. Intercom is stronger than DeskLeap in these areas, and if any of them is essential to you, choose them.
- Outbound messaging, product tours and in-app onboarding — a whole category DeskLeap does not attempt.
- A mature mobile app for agents, which DeskLeap does not have.
- Deeper reporting and a much wider integration catalogue.
And where DeskLeap is
If your support is email, live chat and a help centre, and your costs go up every time you hire, the arithmetic favours us: the platform is 100% free with unlimited human agents; an optional AI Agent add-on is $29/mo each. Adding your eleventh agent costs nothing.
Less queue.
More happy customers.
Spin up DeskLeap in 4 minutes. We’ll import your tickets, your docs, and your tone of voice.