Comparison
DeskLeap vs Help Scout
Help Scout publishes its whole price list and is easy to read: from $25 per user a month, plus $0.75 for each conversation its AI resolves, with a spending cap you control. The difference is the model. Beyond its free plan for up to 5 users, Help Scout charges for every person on your team and for every AI resolution; DeskLeap charges nothing for people and a flat $29 a month for each AI agent you add.
DeskLeap
$0
per human agent — unlimited agents on the free platform
An optional AI Agent add-on is $29/mo each, including 500 replies a month.
Help Scout
$25
per user / month, Standard, billed monthly (16% less billed annually)
AI Answers is an add-on at $0.75 per resolution, billed monthly. You can set a monthly spending cap, and new accounts get 3 months of AI Answers free.
Help Scout pricing as published on their own pricing page, last checked 19 October 2026. Prices change — check theirs before deciding.
Side by side
| Capability | DeskLeap | Help Scout |
|---|---|---|
| Shared inbox and tickets | Included | Included |
| Live chat | Included | Included from Standard |
| Knowledge base | Included — fixed layout (your logo + one brand colour) | Docs sites you can style with custom CSS — 1 on Free, 2 on Standard |
| SLA policies | Included | 1 basic policy on Standard, 2 advanced on Plus, unlimited on Pro |
| REST API and webhooks | Included | Included on paid plans |
| Cost for 10 human agents | $0 / month | $250 / month on Standard, billed monthly |
| Team size | No limit on human agents | Free up to 5 users, Standard up to 25, Plus up to 50, Pro unlimited (minimum 10) |
| Cost of adding your eleventh agent | $0 | Another seat |
| How AI is billed | $29 per AI agent / month, including 500 replies — a flat price | $0.75 per AI resolution, billed monthly |
| Capping AI spend | Fixed by design — at 500 replies the AI agent pauses until next month, and your team still gets every conversation | You set a monthly cap; AI Answers switches off when it is reached |
| WhatsApp, Instagram and Messenger | Not offered | Included from Standard |
| Phone | Not offered | Via integration |
| Integrations | A handful of integrations | 100+ apps, including Salesforce, HubSpot and Jira on Plus |
Where Help Scout is the better choice
We would rather you picked the right tool than picked ours. Help Scout is stronger than DeskLeap in these areas, and if any of them is essential to you, choose them.
- WhatsApp, Instagram and Facebook Messenger in the same inbox from the Standard plan. DeskLeap has no social or messaging channels.
- A help centre you can style with your own CSS, and more than one Docs site. DeskLeap's portal is a fixed layout: your logo and one brand colour.
- A much larger integration catalogue — 100+ apps, with Salesforce, HubSpot and Jira on Plus.
- SSO/SAML and HIPAA compliance on Pro, if your security or compliance team requires them.
- A longer AI trial: 3 months of AI Answers free on a new account, against DeskLeap's 14-day trial with 100 AI replies.
And where DeskLeap is
If your support is live chat, tickets and a help centre, and your costs go up every time you hire, the arithmetic favours us: the platform is 100% free with unlimited human agents; an optional AI Agent add-on is $29/mo each. Adding your eleventh agent costs nothing.
Less queue.
More happy customers.
Sign up free, point us at your website, and we’ll turn it into a knowledge base.