Last updated: March 7, 2026
We collect information you provide when creating an account (name, email, organization name), data you submit through the Service (tickets, messages, knowledge base articles), and usage data (page views, feature usage, session duration) to improve the platform.
We use your information to: provide and maintain the Service; send transactional emails (password resets, ticket notifications); improve and personalize your experience; monitor usage patterns and fix issues; and comply with legal obligations. We do not sell your personal data to third parties.
Your data is stored on secure servers with encryption at rest and in transit. We implement industry-standard security measures including access controls, regular audits, and automated backups. While we strive to protect your data, no method of transmission over the internet is 100% secure.
We may share data with: service providers who help us operate the platform (hosting, email delivery); law enforcement when required by law; and in connection with a merger or acquisition. All third-party providers are bound by data processing agreements.
We use essential cookies for authentication and session management. We use analytics cookies to understand how you use the Service. You can control cookie preferences through your browser settings. The Service requires essential cookies to function properly.
You have the right to: access your personal data; correct inaccurate data; request deletion of your data; export your data in a portable format; and object to processing of your data. To exercise these rights, contact us at the email below.
We retain your data for as long as your account is active. After account deletion, we retain data for 30 days for recovery purposes, then permanently delete it. Some data may be retained longer if required by law or for legitimate business purposes such as dispute resolution.
The Service is not directed to children under 16. We do not knowingly collect personal information from children. If we learn we have collected data from a child, we will delete it promptly. If you believe a child has provided us with personal information, please contact us.
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the Service. Your continued use of the Service after changes constitutes acceptance of the updated policy.
For privacy-related questions or requests, contact us at privacy@deskleap.io.