Pricing that doesn’t punish growth
One price per agent. Every feature, unlimited AI. No per-resolution fees, no add-on maze, no surprise bills at the end of a busy month.
Pay per agent. Nothing else. Ever.
No per-ticket fees, no AI meters, no add-ons, no tiers of features. Every plan gets the whole platform — you only pay for the people on your team.
The full platform. Every feature, no caps, no card.
- Unlimited tickets, sites & articles
- Leap AI included — no usage caps
- Live chat widget & knowledge base
- Email & community support
The only thing you ever pay for is your team size.
- Everything in Free
- Unlimited agents — $29 each
- Slack & WhatsApp channels
- CSAT, SLA & analytics
- Priority support
For teams handling 50K+ tickets a month who need it bulletproof.
- Custom AI training on your data
- SAML SSO, SCIM, audit logs
- HIPAA & SOC 2 Type II
- Dedicated CSM & 99.99% SLA
- Private cloud · multi-region
What the others charge for AI
Most helpdesks sell AI as a metered add-on. The better your AI performs, the more you pay. We think that’s backwards.
| Feature | DeskLeap | Zendesk | Intercom (Fin) | Freshdesk |
|---|---|---|---|---|
| Starting price | $29/agent | $55/agent | $29/seat | $19/agent |
| AI chatbot | Included | $1–2/resolution | $0.99/resolution | $0.12–0.49/session |
| AI copilot for agents | Included | +$50/agent | Included | +$29/agent |
| AI ticket summaries | Unlimited | 5/agent/month | Included | Enterprise only |
| Sentiment analysis | Included | +$50/agent | Advanced plan+ | Enterprise only |
| Live chat | Included | Included | Included | Omni plans only |
| CSAT surveys | Included | Included | Included | Pro plan+ |
| Surprise usage bills | Never | Auto-charged overages | Per-resolution fees | Session packs |
Competitor pricing as published July 2026. Zendesk Advanced AI, Intercom Fin, and Freshdesk Freddy AI are sold as separate add-ons on top of base plans.
Frequently asked questions
Everything you need to know about DeskLeap
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