Comparison
DeskLeap vs Freshdesk
Freshdesk is the value option among the big three at $19 a seat, and it is a capable product. The comparison still comes down to the same thing: their cost grows with every person you hire, ours does not.
DeskLeap
$0
per human agent — unlimited agents on the free platform
An optional AI Agent add-on is $29/mo each, including 500 replies a month.
Freshdesk
$19
per agent / month, billed annually
Freddy is charged per AI session — $49 per 100, after a monthly free allowance
Freshdesk pricing as published on their own pricing page, last checked 13 October 2026. Prices change — check theirs before deciding.
Side by side
| Capability | DeskLeap | Freshdesk |
|---|---|---|
| Ticketing, statuses and priorities | Included | Included |
| Knowledge base and customer portal | Included — fixed layout (your logo + one brand colour) | Included |
| SLA policies with business hours | Included | Included |
| File attachments on tickets | Included | Included |
| REST API and outbound webhooks | Included | Included |
| Live chat | Included | Freshdesk Omni plans |
| Cost for 10 human agents | $0 / month | $190 / month, billed annually |
| How AI is billed | $29 per AI agent / month, including 500 replies | Per AI session, $49 per 100 after the free allowance |
| Cost of adding your eleventh agent | $0 | Another seat |
| Voice and contact centre | Not offered | Offered |
| Third-party app marketplace | A handful of integrations | Very large marketplace |
Where Freshdesk is the better choice
We would rather you picked the right tool than picked ours. Freshdesk is stronger than DeskLeap in these areas, and if any of them is essential to you, choose them.
- A large app marketplace and a long list of native integrations.
- Voice, social and messaging channels DeskLeap does not offer.
- A broader product suite if you also need CRM, IT service management or field service.
And where DeskLeap is
If your support is live chat, tickets and a help centre, and your costs go up every time you hire, the arithmetic favours us: the platform is 100% free with unlimited human agents; an optional AI Agent add-on is $29/mo each. Adding your eleventh agent costs nothing.
Less queue.
More happy customers.
Spin up DeskLeap in 4 minutes. Point us at your website and we’ll turn it into a knowledge base.