Comparison
DeskLeap vs Zendesk
Zendesk is the most established helpdesk there is, and it prices like it: you pay per human agent, and then pay again per human agent for AI. DeskLeap inverts that — the platform and your humans are free, and you pay only for AI agents you actually add.
DeskLeap
$0
per human agent — unlimited agents on the free platform
An optional AI Agent add-on is $29/mo each, including 500 replies a month.
Zendesk
$55
per agent / month, Suite Team, billed annually
$50 per agent / month for Copilot, paid yearly, on Professional and above
Zendesk pricing as published on their own pricing page, last checked 2 September 2026. Prices change — check theirs before deciding.
Side by side
| Capability | DeskLeap | Zendesk |
|---|---|---|
| Ticketing, statuses and priorities | Included | Included |
| Live chat widget | Included | Included |
| Knowledge base and customer portal | Included | Included |
| SLA policies with business hours | Included | Included |
| File attachments on tickets | Included | Included |
| Customer satisfaction surveys | Included | Included |
| REST API and outbound webhooks | Included | Included |
| Cost for 10 human agents | $0 / month | $550 / month, billed annually |
| How AI is billed | $29 per AI agent / month, including 500 replies | $50 per HUMAN agent / month, paid yearly |
| Published price for automated resolutions | Included in the AI agent price | Not published — the pricing page routes to sales |
| Voice and contact centre | Not offered | Offered as a paid add-on |
| Social and messaging channels | Not offered | Included |
| Third-party app marketplace | A handful of integrations | Very large marketplace |
Where Zendesk is the better choice
We would rather you picked the right tool than picked ours. Zendesk is stronger than DeskLeap in these areas, and if any of them is essential to you, choose them.
- A far larger integration marketplace, and a partner network to go with it.
- Voice, social and messaging channels that DeskLeap does not offer at all.
- Large-organisation capabilities — advanced routing, workforce management and compliance certifications — that a small team rarely needs but a big one may require.
And where DeskLeap is
If your support is email, live chat and a help centre, and your costs go up every time you hire, the arithmetic favours us: the platform is 100% free with unlimited human agents; an optional AI Agent add-on is $29/mo each. Adding your eleventh agent costs nothing.
Less queue.
More happy customers.
Spin up DeskLeap in 4 minutes. We’ll import your tickets, your docs, and your tone of voice.